Course Description

Human Factors is a multidisciplinary endeavour that seeks to optimise the relationship between humans and the systems with which they interact. Incorporating psychologists, engineers, linguists, and educationalists, it involves the application of applied experimental techniques to identify the sources of system failure and develop and evaluate solutions. The application of Human Factors methods has been instrumental in improving the safety and security of a range of operational environments, from aviation to medicine.

This workshop explores some of the assumptions and methodologies that underlie the application of human factors principles in the design of advanced technology systems. Some of the methodologies explored will include cognitive task analysis, the critical decision method, reliability analysis, conceptual mapping, usability analysis, and process tracing. The application of these methodologies will be demonstrated in a number of applied contexts including aviation, rail, fire fighting, forensic investigation, and power generation and supply. Participants can expect to participate in a number of activities in which the advantages and disadvantages of the various methodologies will be demonstrated.

Presenter

Assoc. Professor Mark Wiggins

Presenter Biography

My research focuses on three areas that relate to the interaction between human performance and advanced technology. The first of these areas involves understanding how people acquire and use visual and auditory cues as a basis for their decision-making, particularly in time-constrained, high risk situations. I have used the knowledge derived from this research to develop a range of computer-based training and assessment strategies to improve the performance of practitioners in a number of operational environments, including aviation. This knowledge has also contributed to our understanding of cognitive skill acquisition, the second area of research in which I have an interest. The final area of research in which I am engaged involves the development and evaluation of audiovisual decision support systems. My specific interest in decision support systems relates to the process of information acquisition and the impact on decision performance. References Wiggins, M.W. (2006). Cue-based processing and human performance. In W. Karwowski (Ed.), Encyclopedia of ergonomics and human factors (2nd ed) (pp. 641-645). London, UK: Taylor and Francis. Wiggins, M.W., & O’Hare D. (2003). Weatherwise: Evaluation of a cue-based training approach for the recognition of deteriorating weather conditions during flight. Human Factors, 45, 337-345.